Shipping policy
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-2 business days (in regular seasons) or more depends on holiday seasons. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Delivery time:
Handling time: 1-2 business days
Delivery Time=4-5 business days (Handling time+Transit time)
Note: The delivery time is calculated after the order is sent, not after the order is placed.
Order Status
Once your order is placed, we will update you on your order status by email. You also can take a look at Track Order page: https://www.17track.net/en.
Shipping
You can enjoy free shipping . Where available, you can opt for Express Shipping for an additional fee.
When express shipping was chosen, Specific address information(including street/block, city,province/state,country,zip code,name, phone number) is required in ENGLISH according to Shipping regulations.
Incorrect Address
Make sure you provide the correct address at checkout because:
– If there is incorrect or missing information which we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
– We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
– If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 48 hours to update the status of the shipment,sometimes will be longer and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.If you believe you may have entered your email wrong please contact us and we will fix it for you.
Please note:
Due to customer’s personal problems (clearance, incorrect address, inability to reach the address, wrong phone number), the package was unclaimed within the limited time and the parcel was destroyed. The situation that the buyer authorized to place the package in front of the door, neighbors, etc. caused the parcel disappear or being stolen.We are not responsible.
Service Email：[email protected]
Service Time：Monday – Friday, 8:00am -5:00pm Tokyo Time, we will get back with you within a few hours. Otherwise, if it is after hours or the weekend we will get back with you in the next business day.